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Describe the leak that started it and where the growth is showing. Your call goes to an independent local provider who handles mold removal and remediation across Irving, Las Colinas, Grand Prairie, Coppell, Farmers Branch, and the Mid-Cities.

• Say what let the water in: a slab leak, a water heater, a washer or ice-maker line, the attic air handler's drain pan, or a roof that lost shingles in a hailstorm.
• Tell them if a pipe split in the February 2021 freeze or a later cold snap, and how long it ran before anyone noticed.
• Mention where the musty smell is strongest and whether it gets worse when the air conditioner cycles on.
• Say whether the growth is on drywall, a cabinet floor, tile grout, carpet pad, or the roof decking you can see from the attic hatch.
• Tell them if a plumber or roofer has already fixed the leak, and when.
• Say whether the house is a 1960s south Irving ranch or a 1990s Valley Ranch two-story; the plumbing and the attic differ, and so does the plan.
• Keep the property address handy, along with a number the provider can call you back on.